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What You’ll Gain As A Learner
Through expert teaching, quality resources and ongoing support from industry professionals, you will gain the skills, knowledge and behaviours needed to become an expert in your organisation’s products and services. Our support will help you provide specialist information which supports sales and customer service teams. With nearly 20 years of training expertise and a 99% learner success rate, we are your trusted partner in supporting your career growth and helping you provide smooth customer service.
What You’ll Gain As An Employer
Your success is our priority. We provide expert teaching through quality resources and ongoing support to take your staff to the next level as they progress in their customer service career. Helping them develop advanced skills and hone knowledge and behaviours needed to be an expert in your organisation’s products and services. With nearly 2 decades of training expertise and a 99% learner success rate, leave the teaching to us as we support the next generation of customer service and sales
Frequently Asked Questions
A level 3 customer service specialist apprenticeship is an advanced training programme designed to develop expert knowledge of your organisation’s products and services. You will act as a key point of contact, supporting customers and colleagues with complex queries while contributing to service improvements.
You will develop advanced skills in managing customer relationships, handling complex situations and improving service delivery. The programme covers analysing customer journeys, influencing business strategy, and making recommendations for improvement. You will also build leadership, communication and decision-making skills to enhance customer experience and support organisational success.
This apprenticeship is ideal if you already work in a customer-facing role and want to take the next step. It suits individuals ready to handle more responsibility, solve complex problems and influence service delivery. Employers benefit from developing skilled staff who can lead on customer experience and drive improvements across the organisation.
To complete this programme successfully, you will typically need some experience in a customer service role since this is an advanced course. You must also be able to meet the programme requirements through your job role and commit to the full duration.
Off-the-job training is structured learning that takes place during your paid working hours but is separate from your normal day-to-day duties. You’re required to complete a minimum of six hours per week of this training to develop the knowledge, skills and behaviours needed for your apprenticeship. Activities can include online learning, workshops, research, mentoring and other development tasks relevant to your role.
You can also use our Learner Enrichment Calendar to help plan and log suitable off-the-job activities that count towards your training hours, giving you a variety of ways to grow your skills throughout the programme.
All off-the-job training hours must be recorded on your e-portfolio system, Aptem, to ensure your progress is tracked throughout your apprenticeship.
Once you’ve completed this programme, you can continue to build your skills and progress your career across customer service, business administration and management roles. A natural next step could be to broaden your experience with our Level 3 Business Administrator Apprenticeship, which supports you in developing wider organisational and administrative skills that are valuable across many business environments.
You can also further your leadership development through qualifications such as our C&G Level 3 Diploma for Team Leaders, which prepares you for supervisory or team leader roles.
For those looking to progress into more senior leadership and management positions, our C&G Level 5 Diploma for Operational Leaders and Managers is an excellent next step, helping you build the skills needed to manage teams, improve performance and take on greater responsibility within an organisation.
For the learner, there is no cost.
For employers, the cost depends on whether you pay the apprenticeship levy:
- Levy-paying employers: You can use your apprenticeship levy funds to cover the full cost of the programme. These funds are accessed through your digital apprenticeship service account.
- Non-levy employers: The government will fund 95% of the training cost, meaning you only pay the remaining 5%. Based on the £5,000 funding band, this equates to just £250.
This makes apprenticeships a highly cost-effective way to develop your workforce, with the majority of training costs covered through government support.
