Customer Service

Are you passionate about customer care and enjoy supporting and interacting with different people each day?

Level 2 Customer Service Practitioner

Level 3 Customer Service Specialist

A Customer Service qualification or apprenticeship may be the perfect choice for you. There’s no better way to gain new knowledge and increase your skills than working and learning at the same time. With the support of our expert tutors and your colleagues, you will be nurtured and encouraged in areas which may include:

  • Delivering customer service
  • Understanding customers
  • Managing personal performance and development
  • Principles of business
  • Resolving customer problems
  • Understanding customers and customer retention

A Customer Service qualification will lead you into many career opportunities as you will acquire the core skills for working within the customer service sector. You will be confident to communicate and interact with customers, resolve problems, promote a business and be the front-line ambassador for any company.